Legal & Terms of Business

Terms & Conditions

  • Company: Lace Lane ([legal entity name + company number]).
  • Registered address: [address].
  • Contract: A contract is formed when we email order confirmation.
  • Pricing & Availability: Prices in GBP; subject to change prior to checkout.
  • Payment: Charged at checkout; fraud checks may apply.
  • Shipping & Risk: Risk passes on delivery to the provided address.
  • Returns: 14 days UK / 30 days International; items must be unworn with tags and hygiene seals intact.
  • Refunds: Processed to original payment method within 7–10 business days of receipt.
  • Faults: Report within 7 days of delivery with photos.
  • Liability: We exclude liability to the fullest extent permitted by UK law.
  • Governing Law: England & Wales.
  • Contact: support@lacelane.co.uk

Privacy Policy (GDPR)

  • Controller: Lace Lane ([entity]).
  • Data we collect: name, email, address, phone, order history, device/analytics data.
  • Purpose: fulfil orders, customer service, marketing (with consent), fraud prevention.
  • Legal bases: contract, consent, legitimate interests, legal obligation.
  • Sharing: payment processors, couriers, email/analytics providers; no sale of personal data.
  • Retention: order data 6 years; marketing data until unsubscribe.
  • Rights: access, rectification, erasure, restriction, portability, objection.
  • Contact DPO: tia@lacelane.co.uk
  • Cookies: see Cookie Policy.

Cookie Policy

  • Essential cookies for checkout; analytics cookies with consent banner (link to manage preferences).

Returns Policy (detail)

  • Start return within timeframe; customer covers return postage unless faulty.
  • Hygiene policy for briefs/thongs applies.
  • Exchanges subject to stock; otherwise refund or credit.

Complaints

  • Email tia@lacelane.co.uk. If unresolved, you may use the EU ODR platform (if selling to EU).