Help & FAQs | Lace Lane Lingerie

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Sizing & Fit

  • Nyx Siren runs true to size for smaller busts. If between sizes, size up on the cup for more coverage.
  • Size guide: [link to chart].
  • Unsure? Email us your usual sizes and a selfie (optional) and we’ll recommend a fit.

Orders & Changes

  • We can amend addresses before dispatch only. Email us ASAP with “URGENT: ADDRESS CHANGE”.
  • To cancel, contact us before dispatch; once shipped, please use our returns process.

Returns

  • 14-day returns (UK) / 30-day returns (International) on unworn items with tags and hygiene seals intact.
  • Briefs/thongs must be tried on over your own underwear.
  • Start a return here: [returns portal link] or email tia@lacelane.co.uk.

Care

  • Hand wash cold, mild detergent. Do not tumble dry. Lay flat to dry.

Payment

  • We accept Visa, MasterCard, Amex, Apple Pay, Google Pay, Klarna/Clearpay (where available).

Waitlist

  • Join the waitlist on product pages for first access to drops and restocks.

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